Returns & Exchanges

This page describes the return and refund policy for orders placed on www.yankeeprinter.com (the "Site"), operated by Pattyn LLC. Please read it carefully before initiating a return.

1. Return Eligibility

We accept returns within 30 days of delivery. To be eligible for a return, all of the following conditions must be met:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• All accessories, manuals, cables, and included parts must be returned with the item.
• The item must not show signs of damage caused by the customer.

Items that do not meet these conditions may be refused or may be subject to a restocking fee at our discretion. See Section 6 for details on restocking fees.

2. How to Start a Return

Please follow these steps to initiate a return:

1. Email us at contact@yankeeprinter.com with your order number and the reason for the return.
2. We will review your request and respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed return instructions.
3. Securely pack the item in its original packaging and ship it back following the instructions we provide.

Important: Please do not send items back without an RMA number. Returns received without a valid RMA may be refused and returned to sender at the customer's expense.

3. Return Shipping Costs

Defective or Incorrect Items

If your return is due to a defect, damage in transit, or an error on our part, Pattyn LLC will provide a prepaid return shipping label at no cost to you.

Change-of-Mind Returns

If you are returning an item for any reason other than a defect or our error, the cost of return shipping is the customer's responsibility. We strongly recommend using a trackable shipping service, as we cannot accept liability for items lost or damaged in return transit.

4. Refunds

Once your return is received and inspected, we will notify you by email of the outcome. Approved refunds are issued to the original payment method within 3–7 business days of receiving and inspecting the item, and you will receive a separate confirmation email when the refund has been processed.

Original shipping charges are non-refundable unless the return is the result of a product defect or an error made by Pattyn LLC. Depending on your bank or card issuer, additional time may be required for the refunded amount to appear on your statement.

5. Defective or Damaged Products

If your order arrives defective or damaged, please contact us within 7 days of delivery. Include the following information in your message so we can help quickly:

• Your order number
• A clear description of the issue
• Photos of the damaged item and any damaged outer packaging

Depending on your preference and current stock availability, we will offer a replacement unit, a full refund, or store credit.

6. Restocking Fees

For non-defective returns, a restocking fee of up to 15% of the purchase price may apply in the following situations:

• Large or bulky equipment that requires special return handling
• Items returned without their original accessories, packaging, or documentation
• Opened software, consumables, or bundled item sets

Any applicable restocking fee will be communicated to you before your return is finalized and will be deducted from your refund amount.

7. Exchanges

Yankee Printer does not currently offer automatic product exchanges. If you would like a different model or product, please return your original item for a refund following the process in Section 2 and place a new order for the item you want. This approach gives you the fastest turnaround and full flexibility over your new selection.

8. Manufacturer Warranty

Products purchased from Yankee Printer may be eligible for warranty coverage provided by the manufacturer, as described on each individual product page. Pattyn LLC does not provide manufacturer warranty service or process warranty claims on behalf of any manufacturer. Warranty terms, coverage period, and claim procedures vary by brand and model — please contact the manufacturer directly for all warranty-related matters.

9. Return Exceptions

The following items cannot be returned unless they arrive defective or damaged:

• Opened consumables such as ink cartridges and toner
• Software and digital downloads
• Clearance items and special-order or custom-configured products

If you believe an excepted item is defective, please contact us within 7 days of delivery with photos and a description of the issue, and we will review your request on a case-by-case basis.

10. Contact

For returns, refunds, or eligibility questions, please contact us. We aim to respond within 1–2 business days.